Shipping policy
Shipping Policy
Livura ships non-slip yoga mats, exercise mats, and carry-strap mat products to customers within the United States. This policy explains how orders are processed, how shipping time is estimated, and how customers can contact us if a shipment is delayed, damaged, or difficult to locate.
Shipping Cost and Checkout
Standard shipping is free standard shipping and is shown as 0 USD at checkout for eligible U.S. orders placed through livura.shop. Any applicable taxes or order totals are displayed during checkout before the order is submitted.
Order Cut Off and Processing Schedule
Order cut off: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00. Orders placed after this cut off are treated as received on the next processing day. Order handling and fulfillment are Monday-Saturday. Packages are shipped Monday-Saturday, excluding carrier holidays, severe weather interruptions, or service disruptions outside normal carrier control.
Handling and Delivery Estimates
Handling normally takes 1-3 business days after payment is confirmed. Standard transit is generally 7-13 business days after shipment, so the total estimated delivery window is 8-16 business days. Delivery time may vary based on the carrier route, regional volume, weather, address accuracy, building access, and local delivery conditions.
Tracking Information
Tracking information is provided when the carrier accepts the package. Customers should allow time for tracking scans to update after the label is created. If tracking shows no movement for several business days, contact info@livura.shop with the order number and tracking details so our support team can review the shipment record.
Address Accuracy
Customers are responsible for entering a complete delivery address, including apartment, suite, unit, company name, ZIP code, and correct recipient information when applicable. Yoga mats may ship in long or compact packaging depending on fulfillment method, so the address must be able to receive standard parcel deliveries.
Package Condition and Split Shipments
Orders may ship in more than one package if products are fulfilled separately. Rolled mats and carry straps may be packed tightly for shipping. Light packaging compression can occur during transit and does not usually affect normal product use. If the package arrives torn, wet, crushed, or visibly damaged, keep the packaging and take clear photos before discarding it.
Delayed, Lost, or Damaged Packages
If a package is delayed, appears lost, arrives damaged, or is returned by the carrier, contact info@livura.shop with the order number, tracking number, delivery address, and photos if relevant. We will review the issue and help with the next available step based on carrier information and order status.
Support Hours
Livura support is available Monday - Friday, 9:00 AM - 6:00 PM ET. Messages received outside support hours are reviewed on the next support day.